{"product_id":"roasting-machine-servicing-and-technical-support","title":"Roasting Machine Servicing and Technical Support","description":"\u003cmeta charset=\"utf-8\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eA coffee roasting machine is the heart of every Roastery, and having a malfunctioning machine can certainly throw a wrench in your production and supply to your customers.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eWe offer \u003cstrong\u003egeneral servicing\u003c\/strong\u003e, \u003cstrong\u003erepair, technical support\u003c\/strong\u003e and \u003cstrong\u003erefurbishing\/restoration\u003c\/strong\u003e of a wide range of machines as well as consulting. Additional services we can offer are Cropster software setup and implementation, Green coffee sourcing, purchasing and forecasting, sourcing roastery plant equipment, roastery design, Production scheduling, roaster\/coffee profiling and quality control processes and procedures.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eWe specialise in most makes and models of roasting machines ( please review the list below ), We can diagnose problems and service your machine efficiently and set up your facility to a world-class standard. If you have any questions or require some additional assistance with your roastery, we can provide training and tips in addition to our services.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eAs most roastery equipment is difficult or too large to move, we come to you or can provide online support through Zoom video conferencing ( please contact us for additional information ), a prepayment of $287.50 ( incl GST ) is required upon booking and includes the first hour of work\/assessment. \u003cmeta charset=\"utf-8\"\u003e\u003cspan data-mce-fragment=\"1\"\u003eAdditional rates after an assessment are charged at $230 ( incl GST) per hour.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003ePLEASE NOTE - For businesses outside of the general Auckland area, travel fees are applicable, please contact us for more information.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eIf your machine is not on the list below, please send us an email with the details and we get straight back to you.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePROBAT \u003c\/strong\u003e\u0026amp; Similar drum roasters\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLORING SMART ROAST\u003c\/strong\u003e - Not all services are available, please contact us for more information.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Gorilla Gear","offers":[{"title":"Default Title","offer_id":41031440302168,"sku":null,"price":250.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/2350\/6045\/files\/Probat-UG-Series-5.jpg?v=1707166217","url":"https:\/\/www.silverbackcoffeesolutions.com\/products\/roasting-machine-servicing-and-technical-support","provider":"Silverback Coffee Solutions","version":"1.0","type":"link"}